Privacy policy

Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from PetToys (hereinafter referred to as the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. In addition, we collect information about the individual pages or products you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as Device Information.
We collect Device Information using the following technologies:
Cookies
We use cookies to improve your experience on the Site. Some of the cookies we use include:
_session_id: allows Shopify to store session information.
_shopify_visit: used for internal statistics.
_shopify_uniq: counts visits by a single customer.
cart: stores information about the contents of your shopping cart.
_secure_session_id
storefront_digest: controls access to password-protected stores.
Log files
These track actions occurring on the Site and collect data including IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Web beacons, tags, and pixels
These are electronic files used to record information about how you browse the Site.
ORDER INFORMATION
When you make or attempt to make a purchase through the Site, we collect certain personal information from you, including:
Name
Billing and shipping address
Payment information (credit card, PayPal, or other available payment methods)
Email address
Phone number
We refer to this information as Order Information.
When we talk about Personal Information in this Privacy Policy, we are referring to both Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect to:
Process and manage orders
Arrange shipping
Send order confirmations
Communicate with you
Screen orders for potential risk or fraud
We may also use your information to send marketing communications if the user has given consent.
Device Information is used to:
Improve and optimize the Site
Analyze browsing behavior
Assess marketing and advertising campaigns
Detect risks and fraud
Legal basis for processing
We process your personal information based on the following legal grounds:
Your consent.
The performance of a contract when you make a purchase.
Compliance with legal obligations.
Our legitimate interest in improving and protecting the Site.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties that help us operate the Site and provide our services. For example:
Shopify, as our e-commerce platform
More information: https://www.shopify.com/legal/privacy
Google Analytics, to analyze how the Site is used
More information: https://www.google.com/intl/es/policies/privacy/
Payments are processed through secure payment providers. We do not directly store complete credit card information.
We may also share your information to comply with legal obligations or respond to lawful requests.
BEHAVIOURAL ADVERTISING
We may use your Personal Information to provide you with targeted advertisements or marketing communications.
You can learn more about how targeted advertising works at:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
You can opt out through:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://adssettings.google.com/authenticated?hl=es
Bing: https://about.ads.microsoft.com/es-es/recursos/directivas/anuncios-personalizados
You can also visit:
http://optout.aboutads.info/
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS (EU)
If you are a resident of the European Union, you have the right to:
Access your personal information
Request correction, updating, or deletion of your personal information
Request restriction of the processing of your data
Object to the processing of your data
Request data portability
You can exercise these rights by contacting us using the details provided at the end of this policy.
Please note that your information may be transferred outside of Europe, including to Canada and the United States.
RIGHTS OF UNITED STATES RESIDENTS (CCPA/CPRA)
If you are a resident of the United States, you have the right to:
Request access to the personal data we collect
Request deletion of your personal data
Not be discriminated against for exercising your privacy rights
To exercise these rights, please contact us using the email address provided below.
DATA RETENTION
We will maintain your Order Information for our records unless and until you ask us to delete this information.
MINORS
The Site is not intended for individuals under the age of 18.
CHANGES
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at:
📧 Email:
pettoyscontactshop@gmail.com
📍 Address:
Calle Sant Jordi, nº 3, 1.1
Cambrils, Tarragona
43850
Spain