Frequently Asked Questions (FAQs)

How long will it take for my order to arrive?

Shipping time is usually between 7 and 20 business days , depending on your location. Once your order has shipped, you will receive an email with tracking information.

How much does shipping cost?

Shipping costs are calculated automatically at checkout based on the order destination.

We offer free shipping on orders that exceed a minimum amount , which will be clearly indicated in the store and during the purchase process.

Can I return a product?

Yes, we accept returns within 14 days of receiving the order , provided the product is in its original condition.

For more information, please see our returns policy.

What payment methods do you accept?

We accept credit or debit cards and other secure payment methods available at checkout .

How can I contact you?

If you have any questions that are not answered on this page, you can contact us through the store's contact form or by email at pettoyscontactshop@gmail.com, and we will respond as soon as possible.

Which countries do you ship to?

We currently ship to Spain , the United States , Canada , the United Kingdom , Colombia , Chile , Mexico , and Peru .

We are working to expand our shipping to more countries in the future. If your country is not listed, please contact us and we will be happy to check if shipping is possible.