Terms of service

TERMS OF SERVICE
1. General Information
This website is operated by PetToys. Throughout the site, the terms “we”, “us”, and “our” refer to PetToys and its website, PetToys.
By accessing our website and/or making a purchase, you agree to be bound by these Terms of Service, as well as by our additional policies, including the Privacy Policy, Shipping Policy, and Return Policy.
Our store is hosted by Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products.
2. Use of the Online Store
By using this site, you confirm that you are of legal age according to the laws of your country or that you have the required legal consent.
You may not use our products or services for any illegal or unauthorized purpose, or in a way that violates applicable laws or the rights of third parties.
3. Products and Availability
Products offered by PetToys are available exclusively online and may be subject to limited availability.
We make every effort to display product images and descriptions as accurately as possible. However, we cannot guarantee that colors or details will appear exactly the same on all devices.
We reserve the right to modify prices, descriptions, or discontinue products at any time without prior notice.
Prices may be displayed in different currencies depending on the customer’s country. Final charges may vary depending on the payment method, exchange rates applied, or any applicable bank fees.
4. Orders and Billing
We reserve the right to refuse or cancel orders for reasons such as stock errors, incorrect pricing, or suspected fraudulent activity.
Customers agree to provide accurate, complete, and up-to-date purchase and contact information.
For international orders, customers are responsible for complying with the import laws and regulations applicable in their country.
5. Shipping and Returns
Shipping, exchanges, and return conditions are governed by our Shipping Policy and Return Policy available on this website.
For international orders, shipments may be subject to customs duties, import taxes, or other charges imposed by the destination country, which are the responsibility of the customer.
6. Third-Party Links and Services
Our site may include links to third-party websites. PetToys is not responsible for the content, policies, or practices of these external sites.
7. User Comments and Content
Any comments, reviews, or opinions submitted may be used by PetToys for commercial or promotional purposes without obligation of compensation.
Users guarantee that their content does not infringe the rights of third parties and does not contain illegal, offensive, or misleading material.
8. Personal Information
The processing of personal data is governed by our Privacy Policy, in accordance with applicable laws in Spain, the European Union, the United States, the United Kingdom, Canada, and other countries where we operate or ship products, as well as the relevant data protection regulations.
9. Limitation of Liability
We do not guarantee that the service will be uninterrupted, secure, or error-free.
To the maximum extent permitted by law, PetToys shall not be liable for any direct or indirect damages arising from the use of the website or the products purchased.
10. Governing Law
These Terms of Service are governed by the applicable laws of the country from which the store operates, without prejudice to the consumer rights recognized by the local laws of the customer’s country of residence.
11. Changes to the Terms
We reserve the right to update or modify these Terms of Service at any time. Continued use of the site implies acceptance of such changes.
12. Contact
For any questions regarding these Terms of Service, you may contact us at:
📧 pettoyscontactshop@gmail.com